Telecommunication companies using the FrontRow reporting system have both inside and outside sales reps. Inside sales reps make between 20 and 50 phone calls per day. Outside reps make between 3 and 15 calls which are typically a combination of phone calls, pre-arranged appointments and walk-ins. These companies have a team approach to sales and customer service. Inside sales reps, outside sales reps, marketing, customer service and sales support all work together to provide the best possible solution for any new customer.
This sales report was sent by an outside sales rep on his Android phone through the FrontRow Sales app. It took the rep less than 45 seconds to send this report and was completed while the rep was waiting for the elevator after the call.
This message was received by all of Margaret’s team within seconds of it being sent. Marketing is able to see that a lead they created has been followed up within 6 days with positive results. Customer service will immediately start putting information together on a comprehensive service package. Customer support organizes a report for parts, spec options, training requirements, costs and pricing options available based on features. Management acknowledges the report by sending a message to the team via the FrontRow message centre and schedules a team meeting at 10 am on June 8 to confirm that all is ready for the follow up meeting with Accurate Accounting on the 10th.
The sales reps like the FrontRow system because it is fast and easy to use as well as initiating immediate action on follow up needed for all sales calls. It also date and time stamps all activities for audit purposes for accountablity.
The company likes the FrontRow system because it supports the team concept of selling. It provides insightful information for focusing marketing efforts as well as buiding data bases around both the customer and the sales rep. Management can review all sales rep and team activity enabling them to provide direction and support and provide custom training efforts.