Service
Some of FrontRow’s clients are service based companies that strive to provide the best in service to their customers. Many of these companies have both the service and sales reps using the FrontRow mobile reporting system. These companies want to track the activity of their service reps as well as understand the time commitment of the different service components. They also need a system that will quickly and efficiently assign a new job as one is reported as complete.
The service report below was sent in by service rep, Frank on his Blackberry device through the FrontRow Sales Pro app. This report took less than 30 seconds to submit.
- Service rep, Frank completed his call at Thompson Industries at 4:10 pm. on June 14/12. The call began at 2:40 pm.
- This was Frank’s 4rth service call of the day.
- Frank replaced a motor which was on warranty. There was no bill left.
- Thompson Industries is a contracted account and was happy with the service provided.
This report was received by management within seconds of it being sent. A message was sent back to Frank through the FrontRow message center that there were no further service calls scheduled for that day.
These service reps like the FrontRow system because of its speed and ease of sending in reports, it's account mapping capability and it's real time re-assignment tool.
The company appreciates the FrontRow system for it's ability to provide insightful, real time accountability to its service department. They also value the customer data bases built around service activity. The ability to populate both service and sales information into one database is particuarly useful. These companies are seeing a significant improvement in the efficiency of the service department and an over all clearer understanding of customer needs. They are able to provide improved customer relationship management.
